Terms and Conditions

2.1 Services Offered

• Same-day delivery within Benin City
• Next-day delivery within Edo State
• Interstate delivery across Nigeria
• Document and package courier services
• Express and standard delivery options
• Real-time package tracking

2.2 Service Areas

Our primary service area is Benin City, Edo State, with extended coverage throughout Nigeria. Delivery times and availability may vary by location.

3.1 Account Registration

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of unauthorized account access
• Update your information as necessary

3.2 Package Requirements

• Ensure packages are properly packed and labeled
• Provide accurate package descriptions
• Comply with size and weight restrictions
• Ensure recipient contact information is correct

3.3 Payment Obligations

• Pay all applicable fees before or upon delivery
• Provide valid payment information
• Pay additional charges for special services
• Pay storage fees for unclaimed packages

4.1 Dangerous Items

• Explosives, firearms, and ammunition
• Flammable liquids and gases
• Toxic and corrosive substances
• Radioactive materials
• Sharp objects without proper packaging

4.2 Illegal Items

• Narcotics and controlled substances
• Counterfeit goods and pirated materials
• Stolen property
• Items violating Nigerian laws

4.3 Restricted Items

• Perishable goods without prior arrangement
• Live animals and plants
• Cash and negotiable instruments
• Items requiring special permits
• Fragile items without proper packaging

5.1 Service Fees

• Delivery fees are calculated based on distance, weight, and service type
• Prices are quoted in Nigerian Naira (NGN)
• Additional charges may apply for special handling
• Fuel surcharges may be added based on market conditions

5.2 Payment Methods

• Cash on delivery (COD)
• Bank transfers
• Mobile money payments
• Credit and debit cards
• Online payment platforms

5.3 Payment Terms

• Payment is due upon service booking or delivery
• Corporate accounts may be eligible for credit terms
• Late payment fees may apply to overdue accounts
• Failed payments may result in service suspension

6.1 Delivery Timeframes

• Same-day delivery: Within 8 hours (subject to availability)
• Next-day delivery: Within 24 hours
• Standard delivery: 2-5 business days
• Interstate delivery: 3-7 business days

6.2 Delivery Attempts

• Three delivery attempts will be made
• Recipients will be notified before each attempt
• Packages will be held at our facility after failed attempts
• Storage fees apply after 7 days

6.3 Proof of Delivery

• Digital signature capture
• Photo confirmation when required
• SMS and email notifications
• Real-time tracking updates

7.1 Liability Limitations

• Our liability is limited to the declared value of the package
• Maximum liability is ₦500,000 per package unless additional insurance is purchased
• We are not liable for indirect or consequential damages
• Liability excludes damages from prohibited or restricted items

7.2 Insurance Coverage

• Basic insurance is included for all deliveries
• Additional insurance is available for high-value items
• Claims must be filed within 30 days of delivery
• Proof of value is required for insurance claims

7.3 Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters and severe weather
• Government actions and regulations
• Labor strikes and transportation disruptions
• Acts of terrorism or civil unrest

8.1 Filing Claims

• Claims must be filed within 30 days of the incident
• Provide detailed description and supporting documentation
• Include photos of damaged items when applicable
• Retain original packaging for inspection

8.2 Investigation Process

• We will investigate all claims within 14 business days
• Additional documentation may be requested
• On-site inspections may be conducted when necessary
• You will be notified of the investigation outcome

8.3 Resolution

• Valid claims will be settled within 30 days
• Compensation may include repair, replacement, or monetary settlement
• Disputed claims may be subject to arbitration
• Legal action must be initiated within 1 year of the incident

Either party may terminate the service relationship:

• With 30 days written notice for corporate accounts
• Immediately for violation of these Terms
• For non-payment of outstanding fees
• For fraudulent or illegal activities

9.1 Effect of Termination

• Outstanding deliveries will be completed
• All fees must be paid before termination
• Account access will be suspended
• Data retention policies will apply