Cookie Policy

1.1 Definition

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They contain information that is transferred to your device's hard drive and allow us to recognize your device and remember certain information about your preferences or past actions.

1.2 Similar Technologies

We also use similar technologies including:

• Web Beacons: Small graphic images that track user behavior
• Pixels: Code snippets that collect usage and performance data
• Local Storage: Browser storage for user preferences and settings
• Session Storage: Temporary storage that expires when you close your browser
• SDKs: Software development kits in our mobile application

2.1 Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled:

• Authentication cookies to verify your login status
• Security cookies to protect against fraud and unauthorized access
• Load balancing cookies to distribute traffic across servers
• Session cookies to maintain your browsing session

2.2 Performance Cookies

These cookies help us understand how visitors interact with our website:

• Google Analytics cookies to track website usage
• Performance monitoring cookies to identify technical issues
• Speed testing cookies to optimize page loading times
• Error tracking cookies to improve user experience

2.3 Functional Cookies

These cookies enhance functionality and personalization:

• Language preference cookies
• Region and location cookies for service availability
• Theme and display preference cookies
• Remember me cookies for easier login
• Shopping cart and wishlist cookies

2.4 Targeting/Advertising Cookies

These cookies are used to deliver relevant advertisements:

• Facebook Pixel for social media advertising
• Google Ads cookies for targeted advertising
• Retargeting cookies to show relevant ads on other websites
• Interest-based advertising cookies

3.1 Session Cookies

These cookies are temporary and are deleted when you close your browser. They are used for:

• Maintaining your login session
• Storing items in your shopping cart
• Remembering form data during your session
• Security and fraud prevention

3.2 Persistent Cookies

These cookies remain on your device for a set period or until you delete them:

• Short-term: 1-30 days for user preferences
• Medium-term: 1-12 months for analytics data
• Long-term: 1-2 years for authentication and security

4.1 Service Providers

We work with third-party service providers who may set cookies on our website:

• Google Analytics: Website traffic analysis and reporting
• Google Maps: Location services and mapping
• Payment Processors: Secure payment processing
• Customer Support: Live chat and help desk services
• CDN Providers: Content delivery and website performance

4.2 Social Media Platforms

• Facebook cookies for social login and sharing
• Twitter cookies for social media integration
• LinkedIn cookies for professional networking features
• WhatsApp cookies for customer communication

4.3 Advertising Partners

• Google Ads for search and display advertising
• Facebook Ads for social media advertising
• Local advertising networks in Nigeria
• Retargeting and remarketing platforms

5.1 Service Functionality

• Authenticate users and maintain login sessions
• Remember delivery addresses and preferences
• Store shopping cart contents
• Provide personalized content and recommendations
• Enable package tracking and notifications

5.2 Analytics and Improvements

• Monitor website performance and loading times
• Analyze user behavior and navigation patterns
• Identify popular features and content
• Track conversion rates and service usage
• Conduct A/B testing for website improvements

5.3 Marketing and Advertising

• Display relevant advertisements based on your interests
• Measure the effectiveness of our advertising campaigns
• Retarget visitors with relevant service offerings
• Customize marketing messages and promotions

6.1 Cookie Consent

When you first visit our website, you will see a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences
• Learn more about our cookie practices

6.2 Browser Settings

You can control cookies through your browser settings:

• Block all cookies or specific types of cookies
• Delete existing cookies from your device
• Set your browser to notify you when cookies are being set
• Browse in private/incognito mode to avoid storing cookies

6.3 Third-Party Opt-Outs

You can opt out of specific third-party cookies:

• Google Analytics: Use the Google Analytics Opt-out Browser Add-on
• Google Ads: Visit Google Ads Settings
• Facebook: Adjust your Facebook Ad Preferences
• Industry opt-out: Visit the Digital Advertising Alliance opt-out page

6.4 Mobile App Settings

For our mobile application, you can:

• Adjust tracking settings in your device's privacy settings
• Disable advertising identifiers (IDFA/GAID)
• Opt out of analytics tracking within the app
• Limit location data collection

Disabling cookies may affect your experience on our website:

• You may need to log in repeatedly
• Your preferences and settings may not be saved
• Some features may not work properly
• You may see less relevant advertisements
• Package tracking and notifications may be limited