Privacy Policy

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Full name and preferred name
• Email address and phone number
• Residential and business addresses
• Emergency contact information
• Date of birth and gender (when required)
• Government-issued identification numbers (when legally required)
• Profile photographs (for verification purposes)

1.2 Financial Information

• Payment method details (credit/debit cards, bank accounts)
• Billing addresses
• Transaction history and payment records
• Tax identification numbers (where applicable)

1.3 Service-Related Information

• Pickup and delivery addresses
• Package descriptions and contents
• Delivery instructions and preferences
• Service history and delivery tracking data
• Customer service interactions and feedback

1.4 Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system and device information
• Location data (GPS coordinates, city, country)
• App usage analytics and performance data
• Cookies and similar tracking technologies

2.1 Service Provision

• Process and execute delivery orders
• Track packages and provide real-time updates
• Facilitate communication between senders and recipients
• Coordinate with delivery personnel and partners
• Handle customer support inquiries and complaints

2.2 Business Operations

• Verify identity and prevent fraud
• Process payments and manage billing
• Maintain accurate delivery records
• Analyze service performance and efficiency
• Develop new features and services
• Conduct market research and customer surveys

2.3 Communication

• Send service notifications and updates
• Provide customer support responses
• Share promotional offers and newsletters (with consent)
• Notify about policy changes or service updates

2.4 Legal Compliance

• Comply with Nigerian data protection laws
• Respond to legal requests and court orders
• Prevent illegal activities and enforce terms of service
• Maintain records as required by law

3.1 Service Partners

We may share your information with:

• Independent delivery contractors and couriers
• Third-party logistics partners
• Payment processing companies
• Technology service providers
• Customer support service providers

3.2 Legal Requirements

• Government agencies and regulatory bodies
• Law enforcement agencies (when legally required)
• Courts and legal proceedings
• Tax authorities and financial institutions

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

3.4 Consent-Based Sharing

We may share your information with your explicit consent for specific purposes not covered by this policy.

4.1 Technical Safeguards

• SSL/TLS encryption for data transmission
• AES-256 encryption for data storage
• Multi-factor authentication for admin access
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems

4.2 Administrative Safeguards

• Role-based access controls
• Regular staff training on data protection
• Background checks for employees with data access
• Incident response and breach notification procedures
• Data retention and disposal policies

4.3 Physical Safeguards

• Secure data centers with controlled access
• Surveillance systems and security personnel
• Environmental controls and backup power systems
• Secure disposal of physical documents and devices

5.1 Access Rights

You have the right to:

• Request a copy of your personal data
• Obtain information about how your data is processed
• Receive your data in a portable format

5.2 Correction Rights

• Update incorrect or incomplete information
• Request correction of inaccurate data
• Add supplementary information where necessary

5.3 Deletion Rights

• Request deletion of your personal data
• Withdraw consent for data processing
• Object to processing based on legitimate interests

5.4 Communication Preferences

• Opt-out of marketing communications
• Choose preferred communication channels
• Set notification preferences

6.1 Retention Periods

• Account Information: Retained for the duration of your account plus 7 years
• Transaction Records: Retained for 7 years for tax and legal compliance
• Communication Records: Retained for 3 years
• Technical Logs: Retained for 1 year
• Marketing Data: Retained until consent is withdrawn

6.2 Deletion Criteria

Data will be deleted when:

• The retention period expires
• You request deletion and no legal obligation requires retention
• The data is no longer necessary for the original purpose
• Consent is withdrawn and no other legal basis exists